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Frequently Asked Questions

Does pcAnywhere will work with Network Address Translation (NAT)?
Yes, pcAnywhere can be used with NAT, provided that the router is forwarding the proper ports

How To connect pcAnywhere by using NAT?
The following requirements must be met:
  • The NAT table must map to the IP address of the pcAnywhere host. For this reason, the host address should be a static internal IP address, unless you can dynamically update the NAT table and mappings.
  • The TCP/UDP ports that pcAnywhere uses to communicate, ports 5631 (TCP) and 5632 (UDP), must be forwarded through the router. For information on setting up port forwarding, consult your router manual or the manufacturer's Web site. Several documents explain port forwarding on specific routers. For your convenience, some document links are at the end of this article.
  • If you have multiple pcAnywhere hosts on the internal network, you need to assign different TCP/UDP ports for each individual host. For detailed information on changing these port numbers, please read the appropriate document:
    For pcAnywhere 9.x and 8.0 - How to change the pcAnywhere IP ports.
    For pcAnywhere 11.0 and 10.x - How to change the IP ports that pcAnywhere uses.

    Note: Any remote trying to connect to a host with altered ports must be configured to use the same ports as those assigned to the host.

  • pcAnywhere remotes need the external IP address of the host's NAT router. If the NAT router connects to the Internet using Dial-Up Networking, that address is dynamically assigned by an Internet Service Provider and will probably be different with each dial-up. pcAnywhere remotes connecting to a host using dial-up in this manner require that you determine the NAT router's current IP address. For additional information, read the document How to use pcAnywhere with a Dynamic IP Address or Domain Naming Service
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How to change the IP ports that pcAnywhere uses (versions 10 & 11)?
Situation:
Some firewalls allow only a single pcAnywhere host to use an IP port. Additional pcAnywhere hosts behind that firewall must use different ports. You want to know how to change these ports.
Solution:
To change the TCP/IP ports on the host computer:
  1. Open the pcAnywhere Manager.
  2. Click Edit, and then click Preferences (Tools > Options in pcAnywhere 10.x).
  3. Click the Host Communications tab. You may have to scroll to the right to see this tab.
  4. At the bottom of the TCP/IP options section, click "Advanced TCP/IP Options."
  5. Change the Data port (TCP) and Status port (UDP) to the ports that you want pcAnywhere to use.
  6. Click OK, and click OK again. You have now configured your host to wait on a different IP port.
Note: Repeat these steps on each computer that needs different ports.

To change the TCP/IP ports on the remote computer:
  1. Open the pcAnywhere Manager.
  2. Click Remotes.
  3. Right-click the remote control item that needs different TCP/IP ports, and then click Properties.
  4. Ensure that TCP/IP is checked in the Connection Items list, and then click Details.
  5. Change the Data port (TCP) and Status port (UDP) to the ports that you want pcAnywhere to use.
  6. Click OK, and click OK again. You have now configured the remote control item to connect to a host on a different port.
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How do I use port forwarding on specific routers?
Port Forwarding on the Linksys Cable/DSL Router
Port Forwarding on various D-Link Routers
Port Forwarding on an Asante FR3000 DSL/Cable Router
NetGear's Applications Port List
Microsoft Broadband Networking - Set Up Port Forwarding
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How to Minimize Outlook XP to the System Tray?
Remember, this only works if you have Outlook XP (not Outlook Express). If you are missing the registry key below, this tip will not work for you. Always remember to backup your registry before you mess with it.
  1. Open Regedit.
  2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Preferences
  3. Add a new DWORD value and name it MinToTray
  4. Set it equal to 1.
  5. Restart Outlook, it should now minimize to the tray.
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Learn how parents can keep their kids safe from the dangers of the online world.
Go to: http://www.techtv.com/cybercrime/privacy/story/0,23008,3396689,00.html
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How to backup Outlook Express?
Outlook express data consists of the several parts.
  • Email messages
  • Account settings
  • Address Book (if used)
  • Mail rules (if any)
  • Passwords
  1. Email Messages:

    From the Outlook Express menu select Tools | Options | Maintenance and click the StoreFolder button. You see a dialog with the name of the directory that has your mail files. If you look in that directory you find files named after your mail folders and news groups. They all have a .DBX suffix. Outlook Express keeps all messages in these database files. If you make copies of these files regularly, you'll have a safe backup of your OE mail.

    Restore (if necessary): To restore the backup data, just copy it back to the directory. You can selectively restore folders by just copying specific files back. Alternatively, you can use OE's File | Import | Messages feature to import one or more of the backup folders. Email Account Settings

    As far as we know, the procedure works for all kind of email: The regular SMTP / POP3 based email, MAPI, IMAP or even the free Hotmail Account, that is built into Outlook. For Hotmail, however, some messages and settings might be stored only at the Hotmail server ( = somewhere at Microsoft !) and not on your local PC.

  2. Account settings:

    Data about your mail and news accounts are stored in the registry key KEY_CURRENT_USER\Software\Microsoft\Internet Account Manager. To save this data, start RegEdit and select that key in the left-hand pane. Then from the menu select Registry | Export Registry File. Save the file to a name like "outlook.reg".

    Restore (if necessary) To restore the account settings, right-click the .REG file and select Merge.

    Note: As an alternative, you can save the data one account at a time through Outlook Express: click Tools | Accounts | Export and specify the name of the file to save the settings. Be sure to save this information for every account.

  3. Address Book:

    Getting the data out of your address book for safekeeping is relatively easy. From the menu select File | Export | Address Book and select the comma separated text file as your output format. Then select the fields you want to export. To make sure you know where the backup is going, give a full path name. To restore the address book or to get your addresses onto a new system, the process is not quite symmetrical. Select File | Import | Other address book and select the text file option again. You'll be given a list of fields to import. Since you're importing a file that was created by Outlook Express, you usually don't need to make any changes here. After that, click your way on through the wizard and you'll get your address book back.

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